Right of Withdrawal
Consumers have the right to withdraw from the agreement under the following conditions, provided that the consumer is a natural person acting for purposes that are predominantly outside their trade, business, craft, or profession:
Information Regarding the Exercise of the Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this agreement within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party designated by you, other than the carrier, physically receives the last good.
To exercise your right of withdrawal, you must inform us, FileMakerServer.eu and FilemakerDatabase.eu, of your decision to withdraw from this agreement through an unequivocal statement (e.g., in writing by post or email). You may use the attached withdrawal form, but this is not obligatory.
Our contact details:
FilemakerServer, Piet Heinstraat 12, 7511 JE, Enschede The Netherlands
Email: info@filemakerserver.eu
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this agreement, we will reimburse all payments received from you, including delivery costs (except for any additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us) without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw.
We will make the reimbursement using the same payment method you used for the initial transaction unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and, in any event, no later than 14 days from the day on which you communicate your withdrawal from this agreement. The deadline is met if you send back the goods before the 14-day period has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion of the Right of Withdrawal (Software)
The right of withdrawal is excluded for all software deliveries via filemakerserver.eu, based on the following conditions:
• Digital delivery (via email / download):
When purchasing digital software delivered via email or a download link, you expressly agree at the time of ordering that the performance (delivery) begins immediately. You acknowledge that you lose your right of withdrawal as soon as the download has started, the license key has been sent via email, or the software has been installed.
• Physical delivery (via post):
For software delivered on a physical carrier (such as a USB drive or DVD) by post, the right of withdrawal expires as soon as the seal of the packaging is broken after delivery. Installed or opened software cannot be returned due to copyright protection regulations.